Photo: Glassdoor

Wendy’s ramps up self-serving kiosks in response to minimum wage increase

Bradley Wint
By - Founder/Executive Editor
May 18, 2016 11:18pm AST
Photo: Glassdoor

Wendy’s has pushed forward its self-serving kiosks installation date in response to the announcement of increased minimum wages in New York and California.

While the idea of automation is no surprise, some employees were caught off-guard after last week’s announcement. Wendy’s employees in Chicago are already reporting that there are going to be reductions in some outlets, as there are plans to introduce self-serve kiosks. For now, Wendy’s plans on relocating those few employees to other outlets, but it won’t come as a surprise if the company starts letting go employees entirely in the near future.

While there is an obvious argument against automation, companies will always seek ways of reducing costs, and let’s face it, it’s sometimes a pain in the backside dealing with some servers given that their customer etiquette isn’t always on point. I myself would prefer hitting a few buttons and getting my meal without having to deal with a side serving of horrible customer service.

Self-serve kiosks are definitely picking up ground, as they are already popular in institutions like banks, malls, airports, and other companies offering different types of customer service.

Wendy’s says that the kiosk conversions will only take place at selected company-owned outlets, while franchise owners will still be given the option of keeping staff.

As more states look into the option of increasing the minimum wage, it won’t be surprising if Wendy’s backtracks and forces franchise owners to take the automated option instead. Either that or they sell more expensive burgers.

Stay in check with our daily burst of news stories delivered to your inbox.

Read more

The 9 best vlogging cameras for 2018

Entertainment - Even with the YouTube apocalypse, vlogging is still a huge deal. Last year we talked about some of the top…

By - Jan 19, 2018 1:42am AST

YouTube and Facebook pull Tide Pod Challenge videos because people are stupid

Social Media - It’s a new year and people are already doing dumb things for their 15 minutes of internet fame. Both Facebook…

By - Jan 18, 2018 11:10pm AST

Apple will soon allow you to disable battery management software on older iPhones

Mobile - After a wave of mounting criticism, lawsuits, and PR statements, Tim Cook has announced that users will now have the…

By - Jan 18, 2018 3:21am AST

7 things the media gets wrong about air travel and aviation

Travel - When there is ‘trouble’ in the sky, there tends to be ‘trouble’ with the reporting as well. Many news agencies,…

By - Jan 18, 2018 1:47am AST

Apple issues iOS 11.2.2 to address Spectre vulnerability

Mobile - In the wake of the industry-wide Spectre and Meltdown chip flaws, Apple has issued a security update for iOS 11…

By - Jan 8, 2018 2:55pm AST

Social media “Fear Of Missing Out” detrimental to our mental well-being

Science/Space - Human beings generally see themselves in the best light possible compared to others. This psychological phenomenon is called illusory superiority….

By - Jan 2, 2018 11:50pm AST

Passengers on Hawaiian Airlines flight celebrate New Year’s Day twice due to delay

Travel - Passengers on board a Hawaiian Airlines flight from Auckland, New Zealand to Honolulu, Hawaii were able to celebrate New Year’s…

By - Jan 1, 2018 11:13pm AST

LG shows off world’s first 88-inch 8K OLED display for CES 2018

Technology - LG is stepping up the display game with the unveiling of a world first 88-inch, 8K OLED display. When compared…

By - Jan 1, 2018 10:33pm AST

How to fix Samsung Galaxy Note 8 charging issues

Technology - Some Samsung Galaxy Note 8 customers have run into a peculiar situation where their phones refuse to charge after being…

By - Jan 1, 2018 12:31am AST

Apple apologizes for iPhone slow down; offers battery replacement for $29

Technology - After lots of press blow back, Apple has finally given in to the whole battery fiasco, issuing a letter of…

By - Dec 31, 2017 1:55pm AST