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How Cloud Call Centers Are Affecting the Medical Industry

Many people are looking for telehealth options because of COVID-19. In fact, telehealth solutions may be here to stay even after the pandemic, and many people are finding that being able to call up a doctor on the phone or speak with a therapist via Zoom or other video platforms is making it easier than ever to get the care they need in an accessible and straightforward way. As such, there’s been an influx in companies turning to call center technologies as a way to manage appointments, route calls, and more.

The call center industry is thus having a major impact on the way that consumers interface with patients. Call center software, especially cloud-based call center software, has many features that make it easier than ever to communicate with doctors and nurses. Keep reading to learn more about how technology and the internet are revolutionizing how patients interact with doctors, hospitals, and more.

Cloud call center software offers multiple ways to engage with hospitals.


Call centers have come a long way from most people’s initial impressions of them. While call centers are used to conjure images of people in another country sitting at desks answering your phone calls, contact centers nowadays do much more than just telephone communications. Omnichannel contact center software offers multiple ways for customers or patients to communicate with support agents, whether through live chat options, over the phone as a caller, or through SMS and social media. This makes it easier to get the help you need when you need it since you aren’t beholden to reaching out for help through a phone number and can instead use social media or live chat functionality instead.

Cloud call center software also comes chock-full of other features that make it easier for hospitals to handle their support agent workflow. Whether a hospital uses contact center solutions to schedule appointments or follow-up consultations, with interactive voice response solutions, call routing has never been more straightforward or powerful. Contact center solutions that use these sorts of features ensure that callers reach the right agent every time they call, whether they’re looking to make an appointment with a mental health professional or are trying to reach a doctor with questions about their prescription.

The internet is making it easier to find healthcare providers.


Technology is also making it easier-than-ever to find professional medical help. It can be difficult to admit that you have mental health issues that need addressing, and thanks to the internet, it’s possible to get the help you need and find someone who can really guide you. For example, platforms such as With Therapy give you the chance to find a therapist who can really address your wants and needs. From learning about your background and what you’re looking to get from therapy to matching you with a series of therapists who can meet your individual needs and concerns, websites like With Therapy take the guesswork out of finding a medical provider or therapist who can really help you with treatment.

In both of these examples, your priorities as a patient are of the utmost importance. From choosing the way, you’re most comfortable scheduling an appointment or getting a question answered to prioritizing your needs and wants in the search for a therapist, technology centers medical help on your individual needs. All of this makes it more and more empowering as a patient, which ultimately makes it more likely that you get the medical help you really need. Omnichannel contact center solutions and online search providers will thus likely continue to be integral to the medical field moving forward.