One iPhone X customer and his wife were left traumatized and physically injured after a major run in with the police over a case of mistaken identity.
Rick Garcia and his wife Shannon Knuth were woken up one morning by the sounds of ramming on their door. When they looked out their window, they saw officers from the San Francisco Police Department, using a battering ram to break down their front door. They then heard them shouting ‘SFPD’ and ‘warrant’.
Once inside, the officers quickly dragged Garcia from his apartment, arrested him, and carried him to the Taraval Police Station. Garcia tried to remain as calm as possible, fearing that if he resisted, things could have turned out much worse.
“All my instincts to defend myself, defend my wife, defend my dog, needed to be supressed in order to have the best outcome,” said Rick.
While all this was happening, Garcia’s wife was just getting out of the shower and did not even get the opportunity to put on some decent clothing. The officers ordered her to remain seated on the couch, while they rummaged through the house, looking for what turned out to be a allegedly stolen iPhone X.
According to the warrant, Garcia’s recently purchased iPhone X was listed as being stolen, but Knuth was able to prove that the phone was legally purchased from an Apple store after she showed them the receipt for the device.
The officers on the scene then checked it with the station, and Garcia was eventually released and brought back to his home.
“They gathered their pry bar and their battering ram and they left,” he said.
It turns out that the Garcia had purchased his iPhone from the Apple store at the Stonestown Galleria in San Francisco. This was the same store location where 300 iPhone Xs were stolen from a UPS truck in the mall’s parking lot back in November.
It is unclear as to how the police made this mistake, but they could have definitely avoided this situation entirely if they had done their homework to begin with.
The couple is stills wonders why the police could not have simply knocked on their door and asked a few questions rather than just barging in and hauling Garcia off to the station.
The San Francisco Police Department offered no comment other than the following:
“There was an individual detained, upon further investigation it was determined no criminal misconduct had occurred and the individual was released.”
Apple has offered no comment on the situation.
Garcia’s wrists were injured from the handcuffs, and is still affecting his work as he is an architect for a leading design firm in the area.