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Up to 40,000 OnePlus customers have their credit card details exposed in data breach

Photo: OnePlus

If you’ve recently purchased something via the OnePlus website, you may need to regularly check your credit card statement as the company has discovered a breach in their payment system.

According to them, certain customers making purchases via the OnePlus online store between mid-November 2017 and January 11, 2018, may have had their credit card details compromised during the transaction. They determined that a malicious script was injected into their payments page code, intermittently gathering and sending entered credit cards numbers and associated details from the customers’ end.

They said the breach only affects those who entered a credit card number (with the expiry date and security code). They estimate that up to 40,000 customers may have had their details stolen.

Those making purchases with credit cards saved to OnePlus accounts, or paid via PayPal (from a bank or credit card balance) are not affected. However, it’s always best to keep an eye out for any suspicious activity.

The team published a detailed synopsis of the situation via the discussion boards, detailing what happened, who is affected, and what can be done from here forward.

1. What happened

One of our systems was attacked, and a malicious script was injected into the payment page code to sniff out credit card info while it was being entered.

  • The malicious script operated intermittently, capturing and sending data directly from the user’s browser. It has since been eliminated.
  • We have quarantined the infected server and reinforced all relevant system structures.

2. Who’s affected

  • Some users who entered their credit card info on oneplus.net between mid-November 2017 and January 11, 2018, may be affected.
  • Credit card info (card numbers, expiry dates and security codes) entered at oneplus.net during this period may be compromised.
    • Users who paid via a saved credit card should NOT be affected.
    • Users who paid via the “Credit Card via PayPal” method should NOT be affected.
    • Users who paid via PayPal should NOT be affected.
  • We have contacted potentially affected users via email.

3. What you can do

  • We recommend that you check your card statements and report any charges you don’t recognize to your bank. They will help you initiate a chargeback and prevent any financial loss.
  • For enquiries, please get in touch with our support team at https://oneplus.net/support.
  • If you notice any potential system vulnerabilities, please report them to email hidden; JavaScript is required. This is a monitored inbox, but please note, we may not be able to respond to all reports.

4. What we are doing

We cannot apologize enough for letting something like this happen. We are eternally grateful to have such a vigilant and informed community, and it pains us to let you down.

We are in contact with potentially affected customers. We are working with our providers and local authorities to better address the incident. We are also working with our current payment providers to implement a more secure credit card payment method, as well as conducting an in-depth security audit. All these measures will help us prevent such incidents from happening in the future.

A big thank you to our forum user @superdutynick for bringing this incident to our attention!

Sincerely,
The OnePlus Team

Android Police is also claiming that OnePlus will be offering one year of free credit monitoring to those affected by the breach.

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