Some Samsung Galaxy Note 8 customers have run into a peculiar situation where their phones refuse to charge after being completely drained.
The battery scare comes less than a year after the explosive Note 7 battery fiasco. Even though the Note 8 has received a lot of positive reviews due to Samsung delivering a bang-on product and following it up with some good PR, some owners are having a second thoughts now that their phones won’t charge at all.
As mentioned before, the scenario occurs when the phone is physically completely discharged. Even though Samsung has been quick to swap those units under warranty for new ones, it does not appear to be an issue with the batteries themselves, but rather a bug with the software allowing the batteries to physically discharge completely.
If lithium-ion batteries are allowed to fall below a certain voltage threshold, there is a good chance that the battery may permanently lose its ability to charge. Usually the phone’s software is programmed to prevent users from reaching this stage. Even when you see a low battery warning (e.g. the low battery symbol) and 0%, there is still a close to minimum charge in the battery. If you do manage to cross that threshold, then you may have to swap your battery for a new one.
For now, we are not certain why some of the Galaxy Note 8 devices are reaching this stage, but for those having charging issues, here are some last ditch tricks you can try before throwing the towel in and returning your device.
- Leave the phone charging for a day via a low voltage source (e.g. via USB power from a laptop or car power)
- Regularly plug and unplug your device from a low voltage source
- Try charging it with a wireless pad (leave it for at least a few hours to a day)
If none of these methods work, your only alternative would be to swap it for a new unit. Beyond that, it’s always advised that you should charge your phone before it hits 0%.